Wordpress getting you down?
Worried about plugin updates?
WHAT WE DO
WordPress & Plugin Updates
In order to keep your WordPress website secure and running optimally, it is extremely important to stay on top of updates to plugins and the WordPress core software.
We take care of this for you so you don't have to worry about missing an update and possibly leaving your Wordpress website vulnerable to plugin security compromises.
Cloud Backups of WordPress and Website Content
A key part of our maintenance strategy is disaster recovery so that a simple mistake or a major catastrophe doesn't destroy all your hard work and take your business out of commission.
We backup your WordPress database and content to Amazon's cloud as part of a robust disaster recovery process. Should your website ever need to be recovered, it's done painlessly and securely to get you back online in as little as thirty minutes.
Security Scans & Hardening
We keep up-to-date regarding WordPress features and plugins that are known to present security risks for your website. We use this information to perform automated scans of your website in order to identify and alert you regarding potential threats.
This scanning gives us the information we need to advise you regarding removing the security threats or remove them at your request.
WordPress Performance Optimization
WordPress is a great platform but as with all complex website software it's possible for it to suffer from slow performance. Sometimes this can be traced to specific plugins, simple configuration issues, or website content.
Our performance testing and optimization services help identify performance problems and provide data and insight to help you get the business results you want from your website.
24/7 Uptime Monitoring
Our goal is to minimize any potential disruption to your business's website.
Unfortunately, it's possible for WordPress websites to become unavailable due to database failures, plugin-related issues or simply due to high traffic spikes due to your business's success.
To minimize any downtime, we monitor your website 24 hours per day, seven days per week and can alert you in as little as five minutes if your website ever goes down.
This always-on downtime detection alerts you quickly so that you can take action or have us take action for you in order to restore your website's availability.
WordPress Programming and Customization
Whether you need a new WordPress website built from the ground-up or just need to tweak the appearance of your existing WordPress website, our team of developers will get it done for you professionally.
We have been developing for WordPress since 2003 and we leverage all of that experience to make WordPress do exactly what your business needs.
Common programming tasks might include:
- Analytics integration
- Plugin development
- Social media integration
- Theme customization
- ...more
PRICING
| Basic | Extra | Pro | |
|---|---|---|---|
$35/mo |
$45/mo |
$75/mo |
|
| BILLING | Yearly | Yearly | Yearly |
| CORE UPDATES | |||
| PLUGIN UPDATES | |||
| THEME UPDATES | |||
| CLOUD BACKUPS | |||
| SECURITY SCANS | |||
| STATUS REPORT | |||
| EMAIL/CHAT SUPPORT | |||
| ACCOUNT MGR | |||
| PROGRAMMER | 1 Hr/Mo. | 3 Hrs/Mo. | |
| CYBER-THREAT MONITOR | |||
| UPTIME MONITOR | |||
| PHONE SUPPORT | |||
| E-COMM STORES | |||
| PERFORMANCE AUDIT | |||
| SELECT | SELECT | SELECT |
WHO WE ARE
Professional Wordpress Support Team
We take care of your Wordpress website like the mission-critical part of your business that it is.
- Managing Wordpress websites since 2003.
- Experienced Wordpress programmers and administrators.
- Experts in WordPress for blogging, content management, e-commerce and API integrations.
- Experts in Wordpress Hosting, Email & DNS.
- Custom Wordpress Plugin development experience.
- Fanatically responsive support.
- No strings attached 30-day trial period to see if we're a fit.
Frequently Asked Questions
Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins. WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated. For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
Yes! We can build a WordPress website from you from scratch. If you have a design that you want us to use we're happy to use that and create a WordPress theme from it or we can work with you to create a custom design and layout for your website that is easy to maintain. To enquire about having us custom-build a WordPress website for you, please visit our contact form below.
Once you sign up for our service you will be given access to our trouble ticket system where you can create new requests as well as track and follow-up on old requests. Additionally, you will be able to get WP A-Team support from directly within your WordPress Admin panel using our included WP A-Team Quik-Link support add-on. WP A-Team Quik-Link makes it quick and easy to reach your support team.
We respond to support tickets by email within a 2-hour window. For our Enterprise level of service, we guarantee that we'll have one of our engineers working on your problem within 2 hours.
Yes! We have a separate WordPress hosting service where we would be happy to host your WordPress website. Please use the contact form below to enquire more about our hosting.
Usually this means customizing the WordPress administrative screens. Yes, we can customize the administrative screens to add/remove features or just hide portions for different users.
Yes - we give you a 30-day trial during which you can cancel at any time without being charged.
We try to make it as easy as possible to get started. First, you'll need to select a service plan and make payment using a credit card. Once we've had a chance to review your registration for completeness, you will be able to login to your secure support dashboard where you will be able provide us with the details about your WordPress website so that we can begin to on-board your website and start managing it for you. You'll also be able to provide us any additional information you feel it's important for us to know at this time. We'll then reach out to schedule a quick chat in order to get acquainted with you and your overall goals for your website so that we can help you as best we can. That's it!
Click here to signup now.
Click here to signup now.
Yes, we work with marketing communications and advertising agencies. Our team has more than a decade of experience working with advertising agencies to build and support a variety of websites for national brands. Our Enterprise level of service is geared toward agencies. Special emphasis is placed on service level agreements, communications and account management. Additionally, features such as support for staging and production environments are of special importance for agencies.
If your site gets hacked we will work with you to perform forensics in an effort to identify the nature of the hack and prevent it from happening again and we will work with you to restore your website from one of our cloud backups.
It depends. First, we would need to execute a performance audit and determine whether there are actual bottlenecks occurring due to WordPress, server issues or front-end code issues. Once the performance audit is complete we would then be in a position to determine the steps needed to improve your website's performance. These include WordPress caching, server caching, on-page optimizations and more.
Each request is tracked using our support ticket system. That system sends out updates as we work on direct support requests. For our scheduled maintenance tasks and things like plugin/security updates, etc. we keep you informed on a weekly or monthly basis with detailed reports.
No. At this time we do not offer 24/7 support. Our current target is to introduce this level of support in Q3 2021.
Yes, we do install SSL certificates. For clients who host their websites with us we are also able to provide free SSL certificates. To learn more about this, please contact us below.
Yes. You are always free to scale your support level up or down as needed. Our goal is for you to have just what you need - no less, and no more. You can make this change at any time through your control panel.
Yes, we manage staging and production WordPress environments. We can create staging/production sites for your WordPress website at any time.
Yes, we sure can! There are many approaches to load-balancing, each with their own configuration and management needs. We are comfortable implementing and managing a wide variety of them including (but not limited to) hardware/software load balancers, round-robin DNS, CDN, etc.
Yes, we can help you determine whether your WordPress website is experiencing issues due to web hosting, web server configuration and more.
